Refund policy

Within 30 days of a payment, including a yearly renewal, you can have it refunded in full. After 30 days, that payment can't be refunded.

How to get a refund

Email support@newport.app from the address on your account within 30 days of the payment. We refund it in full to the card you paid with; the money usually arrives within 5 to 10 business days.

What happens after a refund

Newport Pro ends right away and you won't be charged again. Your computers stop offering Remote at their next license check. Everything else in Newport keeps working, and you can subscribe again whenever you like.

Canceling

Cancel any time on the Billing page at account.newport.app. Canceling stops the next renewal; it doesn't refund. Newport Pro keeps working until the end of the year you paid for, and you can resume any time before then.

When a payment didn't go through

Canceling while a renewal payment is overdue ends Newport Pro right away and cancels that payment, so you aren't charged for it.

If the law where you live gives you more rights, such as a cooling-off period, you keep those too.